Privacy Policy

As of 25th May 2018 data protection laws have changed. In order to comply Nathalie Kaufmann Health4You London LTD has produced a privacy statement. This provides information on why I collect your personal data and what I do with it. The full privacy statement can be found below.

PRIVACY NOTICE

(Why I collect your personal data and what I do with it)   

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits  in bold are the relevant terms used in the General Data Protection Regulation – ie the law):   

1.  I need to collect personal information about your health in order to provide you with the  best possible treatment. Your requesting treatment and my agreement to provide that care  constitutes a ​contract​. You can, of course, refuse to provide the information, but if you were to  do that I would not be able to provide treatment.  

2. We have a “​Legitimate Interest​” in collecting that information, because without it I couldn’t  do my job effectively and safely.    

3. I also think that it is important that I can contact you in order to confirm your  appointment with me or to update you on matters related to your medical care. This again  constitutes “​Legitimate Interest​”, but this time it is your legitimate interest.    

4. Provided I have your ​consent​, I may occasionally send you Invoices, and general health information in  the form of articles, advice or newsletters. You may withdraw this consent at any time – just let  me know by any convenient method.    

I have a ​legal obligation ​to retain your records for 8 years after your most recent appointment (or  age 25, if this is longer), but after this period you can ask me to delete your records if you wish.  Otherwise, I will retain your records indefinitely in order that I can provide you with the best  possible care should you need to see me at some future date.    

Your record is stored in  a secured locker. Where I am the only one who has access to it. 

I will never share your data with anyone who does not need access without your written consent. Only  the following people/agencies will have routine access to your data:    

● The medical records service who store and process our files  

● Your practitioner(s) in order that they can provide you with treatment  

● Our reception staff, because they organise our practitioners’ diaries, and coordinate  appointments and reminders (but they do not have access to your medical history or sensitive  personal information)  

● Other administrative staff, such as our bookkeeper. Again, administrative staff will not have  access to your medical notes, just your essential contact details.  

● We also use Mindbody to coordinate our messages, so your name and email address may be  saved on their server.    

From time to time, I may have to employ consultants to perform tasks which might give them access  to your personal data (but not your medical notes). I will ensure that they are fully aware that they  must treat that information as confidential, and I will ensure that they sign a non-disclosure  agreement.    

You have the right to see what personal data of yours I hold, and you can also ask me to correct any  factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your  records.    

I want you to be absolutely confident that I am treating your personal data responsibly, and that  I am doing everything I can to make sure that the only people who can access that data have a  genuine need to do so.  

Of course, if you feel that I mishandle your personal data in some way, you have the right to  complain. Complaints need to be sent to what is referred to in the jargon as the “​Data Controller​”. Here  are the details you need for that:    

Nathalie Kaufmann

Health4You London LTD

tcm-london.com

07538846282

Evolve wellness Centre

10 Kendrick Mews

SW3 3HG

If you are not satisfied with my response, then you have the right to raise the matter with the  Information Commissioner’s Office

 

 

Nathalie Kaufmann Health4You London Ltd  

Evolve (South Kensington)

10 Kendrick Mews, SW7 3HG      

075 3884 6282 or

020 7581 4090